COVID-19 impact on the eCommerce Businesses and Role of Lokaly

30. October 2020

One of the defining events of 2020 was the COVID-19 pandemic and the resultant global lockdown. This will probably have implications that will last well into the decade. The situation is rapidly changing and today, people are able to move out and office workers are definitely facing challenges working remotely. People are slowly coming to terms with the realities of our interconnected world and we are living in unprecedented times might be an understatement. This isolation and uncertainty has influenced how people shop and make buying decisions. From bulk buying to online shopping people are changing what they are buying, when and how. Brands are having to adapt and be flexible to meet changing needs.

Panic buying and coronavirus

As a response to the lockdown people began stocking up. Stores both brick and mortar and online were struggling to keep up with the demand. The lockdown reduced the access to the stores and people began to look for online means of ordering essentials.

Preparedness

For local stores and departmental stores, the lockdown was something that many weren’t prepared for. People buying off the shelves were now expecting an online place to order groceries, school supplies and other essential items. Well, stores eventually caught up and were looking for quick solutions to get online and serve their customers – while following all the mandates of the locked down world.

Lokaly

Mobile apps like Lokaly ensured that stores and local businesses got a platform to quickly put them out there – online. They could simply register and begin selling. Building an online presence was never so easy. Customers too got easy access to their favourite stores and could place their orders and get items delivered to their doorstep.

Unprecedented times brought about unprecedented solutions and even those businesses who never dreamed of being online were now ‘completely’ or partially online. Well, it probably worked out for the best. What the near future holds no one knows, but technology and mobile solutions are definitely the key to a successful future..