Trust with your Customer – Retained 

25 July 2019

Customer retention makes all the difference. It defines whether your company grows or stagnates or shuts down. But generally, investment in customer acquisition far exceeds customer retention. It’s a known fact that, not only does a third of the overall money spent online come from returning customers, but they spend nearly 3 times more than one-time shoppers as well. The easiest and the most predictable source of revenue is right under your nose – from your egular customers. Yet, to stay relevant and to keep your regular customers happy, it is super important to continuously optimize your strategies for retention. Everything from business strategies to marketing strategies – tailor your loyalty programs to align with your business goals.

Trust with your Customer – Retained

One way to enhance customer experience is by offering them with special treatment – for being regular buyers at your stores. Store credit is one such way.

This is where Lokaly’s Khata system could be of great help. Lokaly works for you in many ways. Apart from offering you with features to create an online marketplace, it also offers features to manage customer khata. It’s flexible enough to suit both small and large businesses and how you use Lokaly for your business is up to you.

Here are some ways in which you can use Lokaly:

  1. You can open a ‘Khata’ for a customer whom you have extended Credit. The credit limit can be set both on amount and period.
  2. You can choose to add Items in your store or choose to import the items from our master list. You can further choose to customize or change as per your need.
  3. You & your customer can keep track of all the transactions done by viewing the Khata entries.
  4. Customers can open their app and chooses one or more items from your store, and places the order. You have the ability to accept or reject the order based on your store policy.

When customer experiences are a priority, businesses flourish and grow. With new features that foster customer delight, Lokaly is poised to be your aid to customer retention in the near future!