The current situation demands that “your customer” gets easier access to their needs. This is possible only by offering easy ordering, safe distancing, online payments thus saving of time. The best way to overcome this challenge today is go online and make your customersafe!

The Decision

The decision to choose the right e-commerce solution for your business is never easy!!

The E-Commerce industry is currently worth $4.8 trillion, projected to increase to $5.4 trillion by 2022. Business owners planning to start their E-Commerce Business, generally imagine a website where they can list products and expect revenue to begin rolling in. However, a website is just a shop front, much like a physical store. Creating a digital presence requires the same level of strategic thinking and planning process.

Today, any Business Owner will tell you that running a physical store is not only about arranging the aisles and taking customers through the checkout process. Business owner looks for the best E-Commerce platform, where they can operate core features, integrate new features, and 3rd party tools seamlessly.

Sure, there are variety of options available in the market that can help you selling your products online, but if scaling your business is what you want, then you have to look and compare each aspect of the available solutions which can delight your customers, run absolutely flawless, and be able to fulfil your orders in the fastest, most affordable way possible.

Choosing the right development approach that fits your Business strategy is a crucial part for business success. As a Business Owner here are some of the points to consider while choosing an E-Commerce platform:

  1. Cost of solution: Cost of solution is not just the cost in which it would be developed. There are Direct & In-Direct cost like Cost of Upgrades, Infrastructure, Maintenance, Support etc.
  2. Time to Develop: Solution development time should correlate with your Time to Market strategy
  3. Solution Scalability: Can the product grow as your business grows? Product should be capable to incorporate new functionalities when required to scale. There should be option for starting small, yet a facility to make it big.
  4. Solution adapts to Business Model: The solution should adopt to your Business needs and not the other way around. A product should not limit your business, but rather it should accept your business process.
  5. Data Ownership: Who owns the Data? Ownership and Compliance of Data & Privacy is very critical in this age.
  6. Control over Technology: How much control you have over the technology in your business? Control over the product becomes critical when you want to scale your business.
  7. Ease of Operation: Does the solution allow for Ease of Operation & Inter- operability? A solution has multiple type of users and platforms it can be used from. The user experience for all user group becomes critical.
  8. Integration with 3rd Party Tools: Does the solution have the ability to integrated with 3rd Party? Integrating with existing or new external system like POS, Inventory, Book keeping etc is critical. The solution should allow for such an openness with other systems.
  9. Solution Support & Upgrades: Does the solution provide for Support, Upgrades? Development is just a beginning. A great post development support and continuous upgrades is necessary for growing business.

What are the different types of E-Commerce solutions available in the market?

When it comes to choosing an E-Commerce platform, you have 4 different types to choose from, as shown below.

  • Bespoke Solution
  • Open-source Solutions
  • SaaS Platform
  • Clones
  • White-Label Platforms

These platforms come with their own set of Pros and Cons. Look below at the comparison:

DefinitionCustom DevelopmentSolution like WooCommerce, MagentoPlatform like Shopify, Yelo etcCompanies offering Clones of solutionsProduct which has the ability to White-Label / Brand the solution as per Business
ProsBest possible functionality

Ownership of Source code
Lot of themes and plugins available for quick development and cost effective

Highly Customizable
Tried and Tested model

Lower entry cost

Lot of features to adopt

No infrastructure cost
These companies will offer you such clone at a very low cost

Ownership of the Source code
Branded Solution

Last mile Customization

Ownership of Data

Low Cost
ConsHigh Cost

Longer Time to develop
No readymade mobile solution

Time to develop can increase due to mobile development
Hidden cost

Issues with GDPR/ Data compliance

Not customizable

Mobile App will not be a branded solution

No ownership of Source code and data
Usually such firm download these clone code from open-source/ Github repository and add a UI wrapper around it

Outdated versions / technology

No customization available
No ownership of Source code
White-Label Platforms

Look at the below Decision Matrix and find a solution which is a good fit for your business model,

1Cost of solutionCost of solution will be very highWeb cost will be Low as themes & plugins available. Mobile App would be costlyHidden charges for transaction, and other activitiesLow cost of solutionNo hidden cost, Low to Medium cost of solution
2Time to DevelopVery long development timeLow to medium time to developLow time to adoptLow time to adoptLow time to adopt
3Solution ScalabilityYesYes there would be different pricing modelsNo as it would be one time saleYes, we have modular approach
4Solution adapts to Business ModelProduct adopts to your Business ModelProduct adopts to your Business ModelBusiness adopts to the ProductBusiness adopts to the ProductProduct adopts to your Business Model
5Data OwnershipCustomerCustomerMostly the SaaS platform would ownCustomerCustomer
6Control over TechnologyFull control with the ownership of the source code & dataFull control with the ownership of the source code as per Open source license & dataLeast control of all model. Saas will not offer any customization & you will not own the codeFull control with the ownership of the source code & dataIPR/Source Code with Lokaly. However we offer all customization
7Ease of OperationYesYesYesLow, due to outdated technologyYes
8Integration with 3rd Party ToolsYesYesLimited as per their listYesYes
9Solution Support & UpgradesYesYesYesNoYes


When we started Lokaly as a product we based our approach on the following understanding:

  1. All E-Commerce business venture will be 70-80% similar but there will always those 20-30% difference in these platforms which will make it unique. Lokaly should focus of this aspect to make each experience unique.
  2. Product should not only bring best practices to the business but should be able to adapt itself to the Business strategy by offering last mile customization.
  3. Product should be offered at an affordable cost and quick turnaround
  4. Should be able to fit a small to larger venture using modular approach
  5. Product should have an openness to integrate with existing/ new tools

Verve Systems has an experience of over 12 years in Bespoke solution development and have been developing Lokaly since 2018. The code developed for Lokaly is from scratch with no open source or copied code base which gives us complete knowledge and control over the development.

What do we cover:

Aggregator Business Model (Marketplace with Store listing enabled)


Single Brand Store (Single or Multi location)


Pure Ecommerce Flow (3rd Party Courier Delivery Integration)


Hyperlocal Ecommerce Flow (Self Delivery, 3rd Party Delivery)


Dark-flow Ecommerce (Fulfillment WH, Multiple Suppliers)



Customer Application

Business Application

Point of Sale

Driver Application

Picker Application

Dine-In Application





What Lokaly Offers?

• Complete White-label Solution with customized & branded solution on App Store
• Your own Marketplace subscription model
• Business Hours, Order Settings, Delivery Settings
• SMS Alerts on Order receipt & processing
• Custom offers & discounts at store level
• Online Payment Integration
• Flexible Licensing model: One-Time License / Subscription Monthly Model
• Modular Functionality to allow solution to grow as your business grows
• Wide variety of store type

Core Modules

Add-On Modules

Pricing Model



As technology advances, customer demands for the latest tech increase too. For businesses, keeping up with the latest tech trends ensures that you can give your customers what they want. It also help retain a competitive edge and embrace the fast-paced changes to stay relevant in the industry. If your business does not keep up with the changing technology, you face the risk of being left behind.

Here are a few ways in which you can keep your business up to date with the latest technology:

Be prepared

It is essential to offer you’re your customers with products and services built with the latest technology. Innovating and improving products and services with the latest technology prepares your business for the future. Web technology, Mobile applications and new features such as AI, VR and AR can dramatically add value to customer experiences.
Don’t forget to check: How To Bulletproof Your Digital Business With Technology

Follow trends

Technology update is not a one-time thing. It keeps evolving. New trends are constantly around the corner. Having all this information gives you an insight into what you should include in your business growth strategies. Following latest trends will ensure that you are ready for what the future may bring in terms of technology.


Check out the competition

With competition getting fiercer, it is getting more and more important to understand what technology are others in a similar business using. This will ensure that you and offering similar or better services to your customers with advanced technology solutions. Checking out the competitors will help you strategize better about your tech strategy.

Keeping your business updated with the latest technology is beneficial in many ways. It enables businesses to offer better services to their customers and stay relevant in a fiercely competitive business world. Latest technology will ensure that your business is future ready.

As smartphones become more accessible and high-speed internet is no longer a premium infrastructure in many countries, users are now directly connected to the internet. This easy access to the internet has given a boost to mobile shopping. Many brands are hence embracing mobile commerce on top of the eCommerce platforms. Shopping apps with easy to browse catalogs are becoming more and more popular.

The emergence of mobile commerce changes how brick and mortar businesses operate. It’s important to note that mobile commerce growth is steadily increasing hitting an estimated $284 billion or 45% of eCommerce at the end of 2021. The mobile payments market is also catching on. This means that the likelihood of people making mobile purchases on their smartphones is also huge.

Wide audience

The sheer number of mobile users is reason enough to motivate businesses to embrace eCommerce and introducing mobile shopping as a part of their sales strategy.

Enhanced user experience

Use experience is one of the main reasons for increased conversions. Various technologies can be used like AR that makes shopping experiences more immersive and interesting.

Customer support availability

With the aid of a chatbot and messenger app, business owners can support their customers even outside business hours. Customer support bots have grown in intelligence and intuitiveness making these bots more efficient in dealing with common queries.

Variety of payment methods

Customers have a number of payment methods when it comes to M-commerce. Whether it is a conventional credit card or PayPal, it can be integrated into the mobile store.

You can also read : Mobile App with Online Ordering for Your Local Business

With the entire world owning some or the other kind of mobile devices, businesses cannot afford to not have a mobile strategy. Mobile shopping is definitely becoming popular by the day and most businesses are reaping the benefits from going mobile!

When the whole world literally came to a halt in 2020, but rather than causing any destruction in the retail world – it provided a boost to this industry in the online world. The entire volume of retail growth reallocated to the E-Commerce channels, which enjoyed an 18% bump in total growth. This growth cannot be accredited solely to the pandemic. The world has seen steady progress towards the online for well over a decade. In the aftermath of a year filled with social distancing and quarantines, the retail industry looks to emerge as a changed entity. Let’s look at what the future holds for the E-Commerce industry:

Voice commerce will catch on

Voice commerce uses voice assistants such as Alexa or Siri to give shoppers a hands-free shopping experience. In a world of contactless and social distancing, voice shopping will be a great addition to E-Commerce.

New demographics will embrace this trend

Voice commerce has enjoyed success in the E-Commerce industry. However, COVID-19 has disproportionately affected the older demographics, as they are required to adhere to strict quarantine measures. But they still need groceries and essential items. This will encourage the use of E-Commerce solutions and hence the use of voice commerce.

Increased socialization with E-Commerce experiences will be expected

E-Commerce has undoubtedly been a life raft for many who were stuck at home. It’s probably been the only surviving tool. Although it is very convenient and quick, – at its core it is a very impersonal experience. E-Commerce and voice commerce will find its applications for enhancing online shopping experiences.

AR shopping to emerge

E-Commerce has become a significant retail channel. Technology does not stay static for long. Modern devices with advanced capabilities will enable a lot more AR functions. AR is one of the technologies that will be a game-changer for the E-Commerce industry in 2022.

Predictions cannot be 100% accurate, but it’s true that 2022 with set the stage for new and advanced features that will take E-Commerce experiences to the next level.

Today, it’s hard to imagine shopping without the help of ratings and reviews about the products and services. According to consumer research conducted by Deloitte and Touche LLP, the majority of shoppers (around 75%) use reviews to discover and evaluate products. From food and beverage and apparel, to health and beauty, reviews play an important role in the buying process for customers.

Ratings and reviews impact everything

Shoppers today not only view ratings before they make a purchase, but also leave a review after they have purchased and used a product. Studies show that the number of reviews submitted increased nearly 11% year over year since 2019. With reviews, shoppers are not only converting faster, but are known to spend more money too. This lift in revenues per visitor has seen a steep rise in recent years. But, increasing sales and profits aren’t the only thing that reviews can improve for your business. Brand retailers have reported that reviews have an impact beyond the product pages online. Many times a good review directly converts into increased in-store sales too.

Ratings and reviews help shoppers make informed and confident purchases

A vast majority of shoppers research products online before going to the store to purchase them. Consumers often turn to ratings and reviews when they are in the decision making phase of the final purchase. Reading a positive review from an existing customer gives them the confidence that the product they chose is working well for others too. Studies have also shown that reviews have the ability to influence consumers to buy a more expensive product than they had planned.

Don’t forget to check: Gain Greater Business Reach With Lokaly Buyer App

Negative reviews and low ratings

You may be surprised to find that it’s not only the positive reviews that influence purchases. Many shoppers say that negative reviews are just as important in their decision to buy. It helps them build a pros and cons list (mentally, subconsciously) and the final decision to buy a product is based on complete information. This increases their confidence in their purchase and your product.

Having reviews displayed on your site is a great first step to winning over your customers. It improves one of the most valuable assets a business can have in today’s retail landscape – trustworthiness.

In today’s world, technology transformation is inevitable. But while we keep our businesses up to date with the latest technology and the latest trends in the market, we should also ensure that we plan ahead for the future too. Bullet-proof your business with the right scalable and flexible technology.

Technology that is futuristic

Technology keeps evolving and businesses need to plan ahead. With the latest technology today, it will be easier to scale in the future and adopt something more futuristic. Adopting AI and ML based mobile applications today will make it easier to step into the future.

Technology that helps scale easily

No matter how great your forecasting model is, future is unpredictable. It’s important for businesses to invest in technology that can help adapt to the future developments in IT. For example, invest in scalable bandwidth and develop mobile applications with the latest technology.

Technology helps you adapt to evolving trends

The world of technology is constantly changing and businesses need to be able to adapt. Make sure that your hardware and software are up to date with the latest trends. It ensures that your business is set up for success.

Technology aids in streamlining operations

With technology your business will be well equipped to handle any future circumstances. It’s a good idea to frequently review your processes and implement technology solutions to streamline the operations.

Technology fosters good customer experiences

Customers keep a business alive. It is essential for businesses to analyse what technology the customer uses the most and ensure that they get the right information at the right time in the purchase process. This establishes good customer experiences for your business.

You can also read: Keep Up-to-Date your Business with Latest Technology

In order to bullet proof your business for the future, you need to ensure that you use the right technology for the right processes – a mix of mobile applications, eCommerce, web interfaces and more. These will ensure that you are ready!

One of the biggest decisions you will make for your business is the choice of the eCommerce platform that is scalable and will ensure long term growth. The platform should also help customers that are engaging with your brand to reduce friction while they’re getting the product they need. Ensuring employees have what they need to implement campaign strategies and at the same time be ready to use without add on cost for maintenance and installation.

Whether you are a brick and mortar store with a strong local presence or are looking for an enterprise eCommerce solution, building one from scratch is out of the question! The time frame and the cost is simply too high for such an endeavour.

The good news is that there are a number of ready to use eCommerce solutions such as Lokaly that enable you to go online instantly. These solutions are highly customisable too. Being white labelled, you need not worry about how it will ‘look’ for your brand.

Lokaly is ready to use, white labelled eCommerce solution. It enables local stores to quickly go online by quickly upload the products and begin selling.

Some of the features of this marketplace are:

  • Completely White-label solution
  • Customized & Branded Solution on App Store
  • Your own Marketplace subscription model
  • Customizable Features
  • Increase your revenue
  • Ensure your business continuity in the Lockdown or stay home period

Lokaly can be completely customised to suit your business requirements. It’s the easiest and fastest way to reach your customers where they are – online. It not only helps you keep up with the latest in the online world, but also helps keep in compliance with the latest no contact delivery policies for the covid 19 rules. With customisations, you can make the app look, feel and serve your customers as your business requirements.

Developing an excellent product and a great sales strategy is only half the battle won for a business. Providing good customer support after you have sold a product is also important. Shopping is not merely a transaction – the entire experience counts. By providing excellent customer support you can offer your customers better experiences while shopping with your brand. Shoppers that ‘feel good’ while making a purchase, will definitely be back for more.

There are 4 key reasons why customer support is important for your online business

  • It adds value to your product
  • It increases customer retention leading to recurring revenue
  • Results in positive brand image
  • Boosts employee moral
  • Adds value to your brand

What exactly is good customer support and why is it essential?

Customer support empowers customers through the entire purchasing process and post purchase experiences. It helps you better assist customers who are interested in purchasing your product by offering quick and accurate answers. Next, it is also useful during the purchasing process. You can provide customers with orders, errors while placing orders, or provide better package tracking details. Lastly, you can offer customers with support if they face any issues post purchase. You can make cancellations and returns easy to process or offer the ability to exchange faulty products.

A good product or service can only get you so far. If you add good customer support to the equation, the value of your offering as well as your brand instantly increases. It also has the potential to reduce negative reviews. This added value translates to increased revenue and customer retention.

With customer support, businesses can offer a lot more than sales transactions. You can give them a reason to love your products and your business!

Successful eCommerce websites go beyond listing great products and providing effective customer service. It is good to remember that first impressions carry the day and web design provides that first impression. Unattractive, cluttered designs are off putting. They drive traffic away resulting in lost leads. User-friendly designs funnel users smoothly through the sales funnel and increase conversions.

What they see impacts how they react

Research discloses that three quarters and more of both end users and businesses base their purchase decision on their preference or otherwise of web design. A haphazard design is like a cluttered and disorganized store. Finding products of choice becomes difficult and time consuming. Unlike brick-and-mortar stores, however, a browser just needs a click to move away in the blink of an eye and enter an organized store. So be careful of how your information is organized.

Impact of small changes on profit

Colors, shapes, and sizes create a psychological impact. The immediate conversion rate noticed after such minor changes are made appears insignificant. When it comes to cumulative impact, it is a different story. A mere 1% swing means a major jump in annual sales.

Accessibility matters

Information assimilation and processing strategies differ from person to person. Visual processors are impacted by font size and background contrast. An image that correlates with text is more accessible to the kinesthetically inclined.

Brand awareness and recall

A consistent design or logo appearing on the website, promotional material, and physical product stamps a permanent impression on the mind and increases immediate brand recall translating into a wider loyal customer base.

You can also read: A Highly Customizable Solution For All Your Online Business Needs

Successful websites combine aesthetics and ease of use. A good design optimizes layout and browsing experience by converting abstract ideas of aesthetics and usability into concrete designs. It presents products, purchase options, and brand image clearly and consistently.

White labelling simplifies branding policies for marketeers while presenting high-value products to end users. It is a strategy used extensively in businesses dealing with both products and services.

Boost to branding: With a ready-made product in hand attention can be devoted exclusively to product branding. This frees up need to allocate resources on aspects not related to market impact and devoting time and energy to product promotion. In case of multiple third-party products, white labelling increases brand visibility too.

Customer loyalty: Customer loyalty increases with more products carrying a brand name. Customers trust brands that offer a wide range of products once they find a good product from a brand. White labelling puts the brand name on a variety of products.

Leverage Expertise: Experts in individual product development make the products and the company name appears on the label. It is a win-win situation for both the product developer and the company.

Ready-made refined products: During the development stage experts take the pain of rigorously testing products and ironing out issues that undermine the value of their product. The white labelled product thus comes with built in value.

Cost and time efficient: White labelling by passes cost involved in product development from scratch. No longer are dedicated teams needed for product development and research.

Decreased pressure on complaint redressal: Third-party tools take on the responsibility of dealing with complaints and for troubleshooting products.

Provides multiple alternate products under the same brand: Customer choice and needs differ. An array of alternate products serves to cater to these differing choices and needs.

Customer satisfaction is the aim of businesses. By white labelling products and services businesses develop an improved value chain that translates into more satisfied customers.