How to set up an Online Ordering System for Restaurants in 2024?

28 August 2023
How to set up an Online Ordering System for Restaurants in 2023

From Starbucks to Domino's, many businesses appeal to their customers with discounts and online ordering systems for improved ease and convenience.

Why not boost the performance of your restaurant by implementing the best online food ordering system? Stay ahead of the curve in the near future by implementing an online ordering system that is compatible with evolving dining patterns.

The worldwide gastronomic environment has experienced tremendous change, with a shift towards convenience playing a key role. The combination of appealing, user-friendly apps and technologically enabled delivery services has transformed customer expectations, making online meal ordering a popular option.

The rise in online meal ordering is a win-win situation, increasing sales for both customers and eateries.

If you're thinking about implementing an online food ordering system for your restaurant, it's time to get technical and detailed.

What to Look for in an Online Ordering System:

Are you prepared to implement online ordering in your restaurant? Evaluate the most economical way to provide takeaway and delivery solutions for your online customers.

There are three potential approaches for implementing the Online food ordering systems in your restaurant:

Integration of a website, third-party delivery services with POS integration, and first-party online ordering via a POS system. 

Every possibility has its own baggage of upsides and downsides. Choose one that fits your restaurant's structure without stretching.

The online ordering system for your restaurant should maximise earnings while minimising difficulties. Complications can manifest as glitches, unusual issues, payment difficulties for customers, unnecessary steps to complete an order, a lack of user-friendliness, and operational challenges for the management team, among other things.

Your Own Website 

Customers can use this type of online ordering system to conveniently place and pay for their takeaway and delivery orders. The orders should seamlessly flow from your website to the point-of-sale (POS) system in real-time. The pickup and delivery services should be managed by your restaurant's own fleet.

The core advantage of this online ordering approach is that clients enjoy convenience while your profit margins stay intact without sharing it with third parties.

In this approach, you'll need to lay out your own website, a compelling online menu, secure payment processing, and quick delivery services. You can improve the system by incorporating a seamless delivery solution such as DoorDash, which allows you to use an on-demand network of drivers for door-to-door services. The best aspect is that you won't have to pay astronomical commissions; instead, you can choose a flat charge. You have the option of tailoring this method to increase sales even further. Consider booking a conversation with Lokaly to get started and answer any questions.

Whatever online ordering method you pick, it is critical to constantly analyse your audience and concurrence to ensure you retain the required level of business volume.

Third-Party Online Ordering System 

These platforms are popular third-party online ordering apps with vast lists of restaurants classified by meal type, location, and other factors. These third-party apps function as busy marketplaces or food festival venues, connecting you with thousands of hungry consumers.

The primary benefit of employing this form of online ordering software is that it relieves you of the burdens of hiring, training, and paying for additional labour. The third-party service manages the entire procedure.

However, the cost per transaction must be carefully considered. You have to validate that the amount you pay for the service is resonated by a significant volume of orders.

Online Ordering App from a Third Party with POS Integration

Some major players provide integrated retail POS solutions for both in-store and online sales.

A third-party online ordering tool with POS integration acts as a centralised hub, allowing you to manage all tasks from a single point: your POS system. This connection connects your third-party online ordering platform to your POS. Because the integration easily takes orders from third-party sites and instantly feeds them into your POS, it's a feasible solution even for tiny eateries. This eliminates the need for back-and-forth management across several systems, increasing operating efficiency and lowering costs.

Your personnel will no longer need to constantly monitor several platforms thanks to this connection. The POS and the third-party ordering app communicate to ensure that no information is lost or input erroneously. Instead of being bound to third-party tablets, your personnel can concentrate on providing exceptional customer service.

Using a POS system in your restaurant helps to streamline operations like order taking, kitchen routing, front-of-house alerts, and overall order management from delivery to pickup.

While cost is a significant consideration given the transaction costs, this Lokal Strategy can be especially beneficial for businesses anticipating substantial amounts of orders.

Consider contacting Lokaly if you're looking for a POS solution that automates and smoothly optimises your processes. We provide high-quality restaurant POS systems that are customised to your needs.

Importance of Online Food Ordering System 

Whether you choose direct sales through your website, third-party platforms, or a combination of the two, you must gauge the advantages: a larger customer base, more sales, more swift ordering and payment processes, and an overall happier clientele.

Remember to evaluate the cumulative impact this brings to your restaurant. This could translate into increased revenue, greater foot traffic, improved visibility, or more positive outcomes.

You can also read: How to Choose the Best eCommerce Platform 2024?

Now that you are aware of how to lay the groundwork and integrate the best suited online food ordering platform, it's time to buzz Lokaly. 

Lokaly - Your partner in facilitating the growth and success of the restaurant business.