While it’s normal to direct your attention to attracting new clients, strengthening your bond with existing customers is even more important. Even 5% increase in customer retention rates lifts the profits by 25% to 95%. A loyal customer is not only repeat-purchasing your product or service but is telling others about your brand too. If you have invested in earning a customer, make sure that you retain them too – and keep them coming back several times!
Build a relationship – don’t just sell
After a sale, instead of focusing on where your next sale is, try to devote resources for building continued relationships. Keeping constant communication with the customer is the key, however, there is a fine line between keeping in touch and becoming a nuisance. Have purposeful and meaningful communications with customers.
Keep the experience fresh and relevant
Continuous improvement in the offerings is the key to creating a fresh customer experience. Remember to re-connect with existing customers with your new offerings. Changes and updates are a good way to interact with customers.
Assume that they won’t remember you
If they shopped with you once, it’s not guaranteed that they will think of you the next time they need the same product or service. Make an attempt to imprint your brand on their minds. Here – out of sight is out of mind!
Make it easy for customers to contact you
Avoid sending lengthy informative emails. Send simple messages so that they are urged to contact you for the details. It’s a great way to keep them engaged with your brand.
Show your appreciation
When customers feel appreciated and see that they are important to you, they tend to be more loyal to your brand.
To grow sustainably, acquiring new customers is not enough. For life-long value, brands need to increase customer retention rates and keep them coming back.
The customer always looks out for the best deals and at the same time best platform where they would like to shop again! Use Lokaly solution which has proven customer experience and best deals to attract your customers.
Ever since the world has been locked down, there has been a surge of businesses moving from physical stores to a completely online model of operation. The result? The competition has moved completely online. Every neighbourhood store and the local departmental store is finding ways and means to move online. The result? Many solution providers are trying to offer technology services that enable them to offer services online – as seamlessly as walking into a store, making a purchase, and walking out.
So, how do you set up a B2B online store?
There are a number of solutions available in the market – to go online. But if you are a B2B business, or a multi-brand, multi-store business, you need platforms that can specifically cater to your requirements. Some of the solutions like Lokaly can even help you set up at no cost. Ready solutions require very less time to go live.
How can Lokaly help set up your B2B online store?
Lokaly is your technology solution if you are dominating a locality in your geography, are a distributor or wholesaler for large product offerings, or are a multi-brand or multi-store business. You can offer digital access to your clients and customers via Lokaly.
Lokaly offers businesses with a quick and easy way to get online and ensure that their business stays ahead in this fiercely competitive world!
Lokaly is a mCommerce solution that offers online ordering and delivery. We took it globally so that businesses can get their branded mCommerce product and use amazing features as their own. Lokaly can customize the product as needed, to suit your brand. The goal is to provide any small to medium to large business a platform that they can own. Now you can own the product. The Lokaly white-label solution is created for many businesses in India and now we have started offering it for businesses across the globe.
